Terms & Conditions – Hi Cartagena Travel S.A.S.

NIT: 901762858-1
RNT: 203784
Cartagena de Indias, Colombia

Last Updated: October 2026

1. GENERAL TERMS

By booking or purchasing any service through Hi Cartagena Travel S.A.S. (“Hi Cartagena Travel”, “we”, “us” or “our”), the client (“you” or “the client”) agrees to these Terms & Conditions.

Hi Cartagena Travel is a tourism and concierge company based in Cartagena, Colombia. We arrange and coordinate luxury travel services, experiences and activities, including vacation rentals, private yachts and boats, tours and day trips, private transportation, beach clubs, dining, private chefs, nightlife, celebrations, corporate events and other personalized services.

Depending on the service, Hi Cartagena Travel may act as the direct provider or as an intermediary between the client and independent third-party suppliers.

When a service is provided by a third-party supplier, the supplier’s own terms, safety requirements and operating conditions may also apply.

2. QUOTATIONS & AVAILABILITY

All quotations are subject to availability and confirmation.

A quotation does not guarantee availability until the required deposit has been received and the reservation has been confirmed in writing by Hi Cartagena Travel.

Prices may vary according to season, dates, group size, supplier rates, exchange rates, availability and the services selected.

Any additional services, upgrades, extra hours, changes or special requests requested after confirmation may result in additional charges.

The final price and inclusions will be stated in the applicable quotation, invoice or booking confirmation.

3. BOOKINGS & PAYMENTS

Unless otherwise stated in the quotation or invoice, a 50% deposit is required to confirm a reservation.

The remaining balance is generally due no later than 7 days before the scheduled service date, unless different payment terms are specified in the quotation or invoice.

Certain services may require full payment or a different payment schedule due to supplier policies, short-notice bookings or specific event requirements.

Payments may be made in USD or COP according to the payment instructions provided by Hi Cartagena Travel.

For payments made in Colombian pesos, the applicable exchange rate will be confirmed at the time of payment.

A reservation is considered confirmed only after the required payment has been received and confirmation has been issued.

4. CANCELLATIONS & REFUNDS

Cancellation policies may vary depending on the service, supplier and booking conditions stated in the quotation or invoice.

4.1 YACHTS & BOAT CHARTERS

A 50% deposit is generally required to secure a private yacht or boat charter.

Because the vessel, crew and related services are reserved exclusively for the client’s group, the deposit is generally non-refundable once the reservation has been confirmed.

If the client cancels the reservation, the deposit will normally not be refunded.

Where possible, Hi Cartagena Travel may request a rescheduling of the service, subject to vessel availability, supplier approval and applicable rate differences.

4.2 WEATHER & MARITIME CONDITIONS

Yacht and boat operations are subject to weather, sea conditions and Colombian maritime regulations.

If the competent maritime authority, including DIMAR or the Coast Guard, prohibits or closes navigation due to unsafe conditions, Hi Cartagena Travel will work with the client and supplier to reschedule the service when possible.

If rescheduling is not possible, any refund will be handled according to the applicable supplier’s confirmed cancellation policy and amounts recoverable from the supplier.

Short periods of rain or normal changes in Caribbean weather do not automatically constitute grounds for cancellation or refund.

The captain and maritime authorities have final authority regarding navigation, routes, stops and safety decisions.

4.3 VACATION RENTALS

Vacation rental reservations are subject to the cancellation and payment conditions applicable to the specific property.

A 50% deposit is generally required to secure the property.

Once confirmed, the deposit is generally non-refundable because the property is blocked exclusively for the client’s dates.

Rescheduling may be requested subject to property-owner approval, availability and any applicable seasonal or rate differences.

Property-specific cancellation conditions stated in the quotation or booking confirmation take precedence.

4.4 TOURS & EXPERIENCES

Unless otherwise stated in the booking confirmation:

Cancellations made 6 or more days before the service date may receive a refund, less a 15% administrative fee.
Cancellations made 3–5 days before the service date may receive a 50% refund, less a 15% administrative fee.
Cancellations made within 24 hours of the service or after the service has started are generally non-refundable.
Certain tours, tickets, transportation services, events and third-party activities may have stricter cancellation policies.

The cancellation conditions applicable to the specific service will always be communicated to the client before confirmation whenever possible.

5. PRIVATE TRANSPORTATION

Private transportation may include airport transfers, executive transportation, private drivers, event transportation and transportation associated with tours or experiences.

Unless specifically included in the quotation, additional waiting time, extra hours, additional stops, route changes, parking, tolls, special vehicle requirements or itinerary changes may result in additional charges.

Clients are responsible for providing accurate pickup locations, flight information and contact details.

Delays caused by the client or changes requested during the service may affect the itinerary and may generate additional charges.

Transportation is generally provided by independent professional transportation partners.

6. PRIVATE CHEF, CATERING & FOOD SERVICES

Private chef and catering services are arranged according to the menu, number of guests and requirements confirmed at the time of booking.

Unless specifically included in the quotation, additional charges may apply for:

Premium ingredients
Special dietary requirements
Alcoholic beverages
Additional staff
Special equipment
Additional courses or menu changes
Extended service hours
Last-minute requests

Clients must inform Hi Cartagena Travel in advance of any food allergies, dietary restrictions or special requirements.

7. EVENTS & CELEBRATIONS

Hi Cartagena Travel may coordinate private celebrations, birthdays, bachelor and bachelorette parties, corporate events, yacht parties, pool parties and other special occasions.

Depending on the event, services may include:

Private villas
Private yachts and boats
Beach clubs
Restaurants and private dining
Private chefs and catering
DJs and live entertainment
Bartenders
Decorations
Photography and video
Transportation
Security
Event staff
Venue coordination
Concierge services

Third-party deposits paid to venues, entertainment providers, transportation companies or other suppliers may be non-refundable according to their individual policies.

Any services not included in the confirmed quotation will be charged separately.

8. CHANGES TO ITINERARIES & SERVICES

Hi Cartagena Travel will make reasonable efforts to provide the itinerary and services confirmed in the client’s booking.

Itineraries may need to be modified due to weather, maritime conditions, government regulations, supplier availability, traffic, safety concerns, venue restrictions or other circumstances beyond our reasonable control.

Clients may request itinerary changes, but all changes are subject to availability and may result in additional costs.

Additional transportation, overtime, venue charges, supplier fees or other costs resulting from changes requested by the client will be the client’s responsibility.

9. BOAT & MARITIME SAFETY

All yacht and boat services must comply with Colombian maritime regulations and the safety requirements of the vessel, captain, crew and competent authorities.

The captain may modify the route, destination, departure time, stops or itinerary when necessary for safety, weather or operational reasons.

Clients must follow all instructions provided by the captain and crew.

Failure to follow safety instructions may result in the termination of the service without refund.

10. CLIENT RESPONSIBILITIES

Clients are responsible for:

Providing accurate personal and booking information.
Providing accurate arrival and departure information.
Following the rules of the property, vessel, venue and service provider.
Following applicable Colombian laws and regulations.
Respecting local communities, staff and service providers.
Following safety instructions.
Taking reasonable care of rented properties, vehicles, vessels and equipment.

Any damage, loss, excessive cleaning or additional costs caused by the client or members of the group may be charged to the client.

11. ALCOHOL, BEHAVIOR & SAFETY

Alcohol may be permitted on certain services subject to applicable laws, supplier rules and venue or vessel policies.

Clients and guests must behave responsibly and respectfully.

Violence, illegal activities, abusive behavior, serious misconduct or behavior that creates a safety risk may result in the immediate termination of the service without refund.

Any damage or additional costs caused by inappropriate behavior may be charged to the client.

12. THIRD-PARTY SERVICE PROVIDERS

Certain services arranged by Hi Cartagena Travel are provided by independent third-party suppliers, including but not limited to:

Yacht and boat operators
Villa owners and property managers
Transportation companies
Restaurants
Beach clubs
Chefs and catering providers
Entertainment providers
Photographers
Security companies
Tour operators
Event suppliers

Hi Cartagena Travel carefully coordinates services with trusted local partners and will make reasonable efforts to assist the client if an issue occurs.

Where a third-party supplier has its own terms, cancellation policy or operating conditions, those conditions may apply to the service.

13. LIABILITY

Hi Cartagena Travel will make reasonable efforts to coordinate and deliver the services confirmed in the client’s booking.

To the extent permitted by applicable law, Hi Cartagena Travel is not responsible for circumstances caused by independent third-party suppliers, including delays, changes, cancellations, accidents, loss, theft, weather conditions, traffic, maritime restrictions, government decisions or other circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits any rights or responsibilities that cannot legally be excluded or limited under applicable Colombian law.

Clients are encouraged to obtain appropriate travel insurance covering medical expenses, cancellations, lost belongings, transportation disruptions and other travel-related risks.

14. FORCE MAJEURE

Hi Cartagena Travel will not be responsible for failure or delays caused by circumstances beyond reasonable control, including but not limited to:

Severe weather
Maritime restrictions
Natural disasters
Government restrictions
Strikes
Transportation disruptions
Civil disturbances
Public health emergencies
Acts of authorities
Other unforeseen circumstances affecting the provision of services

When possible, Hi Cartagena Travel will work with the client and suppliers to reschedule, modify or replace the affected service.

15. PRIVACY & PERSONAL INFORMATION

Hi Cartagena Travel collects and processes personal information necessary to manage reservations, payments, communications, transportation arrangements, accommodation, experiences and customer service.

Personal information may be shared with relevant service providers when necessary to deliver the services requested by the client.

Payment information is processed through secure payment providers. Hi Cartagena Travel does not intentionally store complete credit or debit card details.

Clients may exercise their rights regarding their personal information in accordance with applicable Colombian data protection laws, including Law 1581 of 2012. Functional Public Administration

16. RESPONSIBLE TOURISM

Hi Cartagena Travel is committed to responsible and respectful tourism.

We do not support or facilitate sexual exploitation, exploitation of children, trafficking, illegal wildlife activities, trafficking of cultural goods or other illegal activities.

Clients are expected to respect Colombian laws, local communities, cultural heritage, wildlife, the environment and the destinations visited during their stay.

17. SERVICE INFORMATION & PRICES

Hi Cartagena Travel aims to provide accurate and up-to-date information regarding prices, availability, services and inclusions.

Prices, availability and service conditions may change due to supplier updates, seasonality, exchange rates and operational conditions.

The specific services, inclusions, price and conditions confirmed in the client’s quotation, invoice or booking confirmation will apply to that reservation.

18. CONTACT

Hi Cartagena Travel S.A.S.
NIT: 901762858-1
RNT: 203784
Cartagena de Indias, Colombia

Email: info@hicartagena.com
Website: hicartagena.com

For questions regarding an existing reservation, please contact us using the contact information provided in your booking confirmation.